What We Do

We help startups establish post sale operations that will retain clients & grow revenue.

Process

Post-Sales Process

Once the deal closes, the real fun begins! Our custom processes are scaled to your current state & will ensure new user adoption, data collection for actionable metrics, and CSAT scores that will have your competitors quaking and your investors cheering!
Invest

Retain & Grow Revenue

Don’t lose the logos you fought so hard to win. In fact, studies show your existing clients want to spend more money with you if they’re happy. Let us help you establish a retention & expansion plan that will have you blowing your revenue targets out of the water.
Unicorn

Find the Right Talent

It is imperative to hire the right people at a startup because every single day matters in your march to success. The wrong hire can set you back thousands of dollars - a luxury that startups simply do not have. We know how to find and hire the unicorns you need.

How we can help

Unsure how to get started with your post sale operations? That’s understandable!
We create tailored action plans for Startups at every stage:

Customer Experience Offers

CX Founder Kit

$2,000

Stress relief for Founders who are doing it all

  • Streamlined processes that address Onboarding, Renewals, and Support strategies
  • Customized materials to stay organized: Onboarding Project Plan, QBR Deck
  • Remove the guesswork and declutter your inbox and calendar

CX Team Kit

$5,000

Help for your CX resource(s) who are drowning

  • Scalable, repeatable processes for Implementation, Success, and Support
  • Customized materials to stay organized: Onboarding Project Plan, QBR Deck, Outreach Templates, Health Score Metrics, CSATs
  • Metric tracking so leadership can give CX the kudos it deserves

Fractional Staffing

Custom Quote

Bridge gaps in coverage without the expense of an FTE

  • Experts in Implementation, Success & Support
  • Coverage on your terms, full or part-time hours
  • Short or long term placement, or temp-to-hire options

Consulting

Custom Quote

Not sure where to start? We can scope a custom project to fit your needs.

  • Tailored engagements focused on your highest priorities
  • Short and long term projects to help you grow and scale
  • Flexible partnership models for Fractional Advisory or Leadership services
Get Started
Recruiting Offers

Recruiting Strategy Kit

$2,000

Get hiring-ready to avoid false-starts and hiring delays

  • Define your team’s needs with a Rebel Maven Recruiter
  • Walk away with a tailored job description + role competencies
  • Ensure your job post and interviews follow legal guidelines

Recruiting Interview Kit

$5,000

Build a confident, scalable interview process

  • Everything from the Strategy Kit, plus
  • Custom interview plan with stage-by-stage questions
  • Interview training for your entire team
  • Post-interview debrief with an Rebel Maven Recruiter to align on final candidates

Consulting

Custom Quote

Rebel Maven can be your in-house Talent team providing:

  • Fractional Talent Professionals
  • Full Recruiting Services
  • Interviewer Training
  • Recruiting Process Buildouts
  • ATS Configuration or Setup
  • Employee Onboarding
Get Started
Software Implementation

Your job is to grow the business, not wrestle with software. We handle the setup and rollout so your team can hit the ground running.

Customer Experience

Custom Quote

Most teams waste money on tools they never fully adopt. We set up your CX software around your actual processes so it’s easy to use and delivers measurable ROI. The right implementation means your team runs smoothly and you see exactly how post-sale operations perform. Win-win!

We are software agnostic, but staff favorites include: Pylon, ChurnZero, Hubspot

Recruiting

Custom Quote

An applicant tracking system is only as good as its buildout. We tailor your ATS to fit the way your team actually hires, making it easy to adopt and simple to scale. With the right setup, candidates move seamlessly through the pipeline, hiring managers stay aligned, and you get real visibility into every step of recruiting.

We are software agnostic, but staff favorites include: Ashby, Greenhouse
Get Started

What customers are saying

Meet the Founders

Michele Crook

Michele Crook

Michele is a battle tested leader who has built & managed successful teams at every scale of operation. Her passion for process drives her to cultivate teams that excel in client engagement, contribute significantly to business outcomes, and generate valuable data for strategic decision-making. She has a deeply held belief that people genuinely want to do their best, and it is the leader’s role to provide the necessary resources and support to enable teams, clients, and businesses to thrive.

This CX maven is ready to lead the rebellion against tired outdated approaches to help others find the same success.
LinkedIn
Megan McGrath

Megan McGrath

Megan is happiest when matching the right talent with the right company. Bored with the simplistic recruiting practices prevalent today, she focuses on the big picture of finding incredible employees no one else can. These unicorns have the innate qualities to succeed in not only the open role, but their future promotions as well. When not directly recruiting, Megan loves to train others on interviewing skills and strategic processes that keep hiring silky smooth for all involved.

This rebellious recruiter is ready to partner with new startups who are looking to hire their ride or die team.
LinkedIn
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